News
Now that we’ve assumed operation of many Esso sites in the UK and Ireland, we’re about to embark on the next phase of our ROC journey. That means converting some stores to our popular “On The Run” format, but also thinking quality: delighting the customer and improving store standards. Developing our people is high on our list too, both in our 347 UK stores and at our 39 sites in Ireland.
In 2009, we won the Best Oil Company Initiative award for our “ROC UK Safety in Action” initiative as part of the Forecourt Trader of the Year Awards, highlighting the lengths we go to to keep our customers and employees safe. At the same awards ceremony, we also bagged the Best Soft Drinks Outlet award for one site and the Best Motorway Site award for another! As the judges spotted, we’re setting the future for motorway service stations! However, that’s not the only area where we’re blazing a trail. With government-funded diplomas now available, our people are choosing how best to improve their talents – in retail, customer service or even some key skills training in Maths and English.
It’s an important step. After all, it’s our people who have helped us achieve this level of success. Just imagine what they can do with more training. What’s more, our annual ROC employee survey has found that some 76% of those surveyed enjoyed working for ROC. That’s a 4% improvement on last year and one we hope to build on year on year.
The next era is ahead of us. We’re in a great position for 2010 and beyond, complete with solid finances and a growing business. With everything we have achieved in the last six years, just imagine what the future will hold for ROC…